Order-to-Cash · Accounts Receivable · Operational Excellence

Turning complex finance operations into reliable results.

I'm Murat Kavas, an Order-to-Cash operations leader with 10+ years in international GBS and shared-service environments. I lead multi-country teams, build performance frameworks that hold, and use Lean thinking to take friction out of the O2C cycle.

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10+Years in O2C operations
100+Professionals led & trained to date
6EMEA markets supported
5Progressive roles in O2C
About

Operations leadership built on process discipline and people.

I currently lead the Order-to-Invoice team at Diebold Nixdorf's Global Business Services hub in Warsaw — a multi-site operation serving several EMEA markets. Before that, I spent seven and a half years at Accenture GBS, leading Order Entry and Cash Applications & Collections teams.

My work sits where process, systems and people meet: designing KPIs that drive the right behaviour, running migrations without disrupting service, and coaching teams to own their results. An engineering background shapes how I approach problems — measure first, find the root cause, then fix the system rather than the symptom.

Experience

Career highlights

OTI Team Manager

Diebold Nixdorf · Warsaw Apr 2025 – Present
  • Lead a team of 22 specialists running end-to-end Order-to-Invoice operations across multiple EMEA markets.
  • Manage a hybrid, multi-site team with a strong focus on service levels and quality.
  • Built team performance reporting — an operations dashboard and per-country scorecards — to steer daily priorities and coaching.
  • Drive continuous improvement using Lean, Six Sigma and Kaizen principles to reduce cycle time and manual effort.

Order-to-Invoice Specialist

Diebold Nixdorf · Warsaw Jul 2024 – Mar 2025
  • Acted as subject-matter expert for order processing and invoicing, leading improvement initiatives across the O2I cycle.
  • Promoted to Team Manager within seven months.

OTC Cash Applications & Collections Team Lead

Accenture · Warsaw 2022 – 2023
  • Led cash applications and collections, improving cash flow and reducing outstanding receivables.
  • Monitored DSO through structured AR aging analysis, escalation management and targeted follow-up on overdue accounts.
  • Introduced quality-control frameworks and KPIs for collection effectiveness, cash-application accuracy and dispute cycle time.
  • Partnered with Credit, Sales, Customer Service and Finance to resolve escalations and align collection strategy.

OTC Order Entry Team Lead

Accenture · Warsaw 2019 – 2022
  • Led sales order processing and fulfilment operations in a multi-client GBS environment.
  • Implemented Lean methodologies that streamlined order workflows and raised first-time-right rates.
  • Delivered process migrations and standardised best practices across geographies.

Earlier career

Accenture · Lionbridge

Foundational roles in O2C delivery at Accenture, including SAP training for operations teams, preceded by localisation operations at Lionbridge.

Expertise

What I bring to an operation

End-to-end O2C

Order capture, fulfilment, invoicing, cash application and collections — managed as one connected flow.

Team leadership

Multi-country and hybrid teams; coaching, performance management and talent development.

Performance management

KPI and SLA design, dashboards and scorecards that turn data into daily decisions.

Continuous improvement

Lean, Six Sigma and Kaizen applied to cut cycle time, rework and manual touchpoints.

Transitions & migrations

Process migrations and standardisation delivered while keeping service stable.

Systems & data

SAP power user (CRM, HANA, CIC), Power BI reporting, with Python for analysis and automation.

SAP CRM / HANA / CIC Power BI Python DSO & AR aging SLA / KPI frameworks Root cause analysis Change management Stakeholder management
Education & Languages

Engineering roots, international outlook

BSc Computer Science

University of the People · in progress

BSc Mechatronics Engineering

Atılım University

TurkishNative
EnglishC2
PolishB2 – C1
GermanPassive
Beyond work

Outside the spreadsheet

Away from operations, I spend my time on visual and hands-on work. I fly FPV and camera drones, photograph people and places, and build things — from 3D-printed parts to small software projects. The same habits carry over: patience, precision and a lot of practice.

FPV & aerial

Drone pilot flying both cinematic camera drones and FPV.

Photography

Portraits, places and the details most people walk past.

Making

3D printing, Blender modelling and personal coding projects.

Kavas Art

My creative work — aerial, photography, tattoo art and other visual projects — lives under its own name.

Coming soon
Contact

Let's talk.

For opportunities, collaborations or a conversation about O2C operations, send a message below. I'll reply personally.